Bmukanak بمكانك

Last Updated: March 15, 2025

1. Introduction

Bmukanak ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and any related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in various ways when you use our Service:

Personal Information You Provide:

• Account information: When you create an account, we collect your name, phone number, and email address.
• Profile information: Information you add to your profile such as profile picture, preferences, and dietary restrictions.
• Order information: Details of your orders, including food items, customizations, payment method, and delivery/table information.
• Payment information: Credit card information is collected by our payment processors, not Bmukanak directly.
• Communications: Information you provide when contacting our support team, including messages, emails, and phone calls.

Information Automatically Collected:

• Device information: Device type, operating system, unique device identifiers, and mobile network information.
• Log data: App usage data, including how you interact with our app, access times, and pages viewed.
• Location information: Approximate location from IP address and, with your consent, precise location from GPS.
• Cookies and similar technologies: Information collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders at restaurants and cafés
• Provide, maintain, and improve our Service
• Create and manage your account
• Process payments and prevent fraudulent transactions
• Communicate with you about orders, services, promotions, and updates
• Personalize your experience and provide content and features relevant to your preferences
• Analyze and understand how users access and use our Service
• Monitor and analyze usage patterns and trends to improve our Service
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share information about you in the following circumstances:

With Partner Restaurants and Cafés: We share necessary order information with the restaurants and cafés where you place orders.

Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, and customer service.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Category of Recipients	Type of Information Shared	Purpose
Partner Restaurants and Cafés	Order details, table number, name	Order fulfillment and delivery
Payment Processors	Payment information, transaction data	Process payments
Analytics Providers	Usage data, device information	Analyze app performance and user behavior
Customer Support Providers	Contact information, order history	Assist with customer service inquiries

5. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is ever fully secure or error-free.

Your account information is protected by a password. It is important that you choose a strong password and protect it from unauthorized access by signing out of your account when finished and using a password-protected device.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we have about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Withdrawal of Consent: Where we rely on your consent to process your information, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@bmukanak.com.

7. Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us so we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email prior to the changes becoming effective. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: