Bmukanak بمكانك

Last Updated: May 30, 2025

1. Introduction

Bmukanak is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our food ordering app.

2. Information We Collect

We collect only the essential information needed to provide our service:

Required Information:

• Phone Number: Used as your unique identifier and for OTP verification via WhatsApp

Optional Information:

• Full Name: You can optionally add your name to personalize your profile

Technical Information:

• Device Token: For sending notifications through Firebase Cloud Messaging (FCM)
• App Cache Data: Café names and menus stored locally for better performance
• Device location(In Future Updates): To improve user experience and minimze or prevent ordering from distant and un-intended cafes

3. How We Use Your Information

We use your information exclusively for:

• Account Authentication: Verify your identity using OTP sent via WhatsApp
• Order Processing: Process and fulfill your food orders
• Notifications: Send order updates and service notifications
• Personalization: Customize your experience with your optional name
• Performance: Cache café data locally for faster app loading
• Location service (Coming Soon):In future updates, enabling your device's location services will be required in order to continue using the app, for purposes of improving user experience and preventing ordering from distant and un-intended cafes

4. Data Storage and Security

Your data security is important to us:

• Secure Storage: Access tokens are stored securely on your device
• Local Caching: Café names and menus are cached locally for performance
• Encrypted Communication: All data transmission uses HTTPS encryption
• No Payment Data: We don't store any payment information - all payments are processed through ZainCash's secure checkout

5. Information Sharing

We only share limited information when necessary:

Service	Information Shared	Purpose
Partner Cafés	Order details, name (if provided)	Order fulfillment
ZainCash	Payment data (handled by ZainCash directly)	Payment processing
Firebase FCM	Device token	Send notifications

6. Error Monitoring and Performance Tracking

We use Sentry (a service provided by Sentry.io) to monitor the performance of our app and detect bugs or crashes in real-time. This helps us ensure a stable and smooth experience for all users.

When you use the app, the following information may be automatically collected and sent to Sentry:

• Device information (e.g., model, OS version)
• IP address
• App version and usage context
• Diagnostic data and error logs
• Performance traces and profiling information

For more information about how Sentry handles data, please visit Sentry's Privacy Policy.

7. Your Rights

You have complete control over your data:

• Access: View your phone number and name in the app
• Update: Change your name anytime in profile settings
• Delete: Contact us to delete your account and all data
• Clear Cache: Clear locally stored café data through app settings

8. Contact Us

For any privacy questions or to exercise your rights, contact us at: